1. Cancelling your subscription
You can cancel your RadGuide Pro subscription at any time from your dashboard or by emailing hello@radguide.shop. Cancellation stops the next renewal — you will retain Pro access until the end of the period you have already paid for.
2. 14-day right to cancel (consumers in the UK/EU)
Under UK consumer law (and the EU Consumer Rights Directive), you have the right to cancel a digital subscription within 14 days of purchase for a full refund — unless you have already started accessing the digital content during that 14-day period and expressly agreed to waive your right to cancel.
By starting a Pro subscription and accessing locked content (e.g. Pro lessons, downloadable PowerPoints), you acknowledge that performance has begun and that your statutory right to cancel for a refund may be lost. If you have not accessed any Pro content, contact us within 14 days of payment for a full refund.
3. Refunds outside the cooling-off period
We do not offer prorated refunds for unused portions of a billing period. If you believe your situation justifies a refund — for example a duplicate charge, an accidental renewal you tried to cancel, or a service outage — please contact us within 30 days and we will review your request in good faith.
4. Annual subscriptions
Annual subscriptions follow the same 14-day cooling-off rule above. After day 14, annual plans are non-refundable but you can cancel renewal at any time.
5. How refunds are processed
Approved refunds are returned to the original payment method via Stripe within 5–10 business days.
6. Contact
Email hello@radguide.shop with your account email and order details and we will respond within 5 working days.